Content

The PSM Program is made up of four units:

PSM Unit 1 - Managing Up: The Framework of Public Sector Management

This unit develops an appreciation of the public sector manager’s operating environment. It introduces the key issues and themes to be explored throughout the Program.

  • The Australian Political and Legal System
  • Responsible Government and Public Management
  • Federal-State Relations
  • Political, Ethical and Organisational Accountability
  • Administrative Review Measures
  • Understanding Recent Public Sector Reform Initiatives
  • Projecting the Emerging Future
  • Coordination and the Global Challenge of Managing Up
  • Managing Up in Practice

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PSM Unit 2 - Managing Out: The Public Sector in the Community

This unit examines the imperative to work collaboratively and respond to a diverse range of stakeholders including other agencies, other levels of government, clients, interest groups and the media.

  • The Managing Out Imperative
  • Networks, Contracts and Policy Communities
  • Citizens, Clients and Stakeholders
  • Participation and Accountability
  • Managing Whole-of-Government Issues
  • Network Delivery and E-Government
  • Managing Relationships in a Network Environment
  • Managing the Media and Public Relations
  • Managing Out in Practice
  • Case Studies in Managing Out

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PSM Unit 3 - Managing In: Ethics and Career Management in the Public Sector

This unit gives a framework for ethical and accountable behaviour, maintaining motivation and managing a career in a dynamic environment.

  • Introduction & Overview
  • Personality
  • Values, Attitudes & Ethics
  • Emotional Intelligence
  • Capability & Learning
  • Career Self-Management
  • Motivation & Goal-Setting
  • Personal Efficiency & Priority Management
  • Information Analysis
  • Case Study: Making it Work

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PSM Unit 4 - Managing Down: Managing in the Public Sector

This unit provides the skills needed for effective operational management through planning, managing, organizing and implementing to deliver results through and with staff.

  • Strategic Management
  • Organisation Structure and Culture
  • The Learning Organisation and Knowledge Management
  • The Budget Cycle and Financial Management
  • Strategic Human Resource Management
  • Performance Management
  • Leadership and Teams
  • Job Satisfaction and Motivation
  • Change Management
  • Project Management

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